Read the summary and the most important questions on The Heart of Change Real-Life Stories of How People Change Their Organizations | 9781422187333 | John P. Kotter; Dan S. Cohen

• 1 Introduction

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• How overcome successful companies antibodies that reject anything new?

  Grab opportunities and avoid hazards. Bigger leaps are increasingly associated with winning big.

• What is the new behavior of step 1 increase urgency?

  People start telling each other, let's go we need to change things!

• What is the new behavior of step 2 build the guiding team?

  A group powerful enough to guis a big change is formed and they start to work together well

• What is the new behavior of step 3 get the vision right?

  The guiding team develops the right vision and strategy for the change effort

• What is the new behavior of step 4 communicate for buy-in?

  People begin to buy into the change and this shows in their behavior

• What is the new behavior of step 6 create short-term wins?

  Momentum builds as people try to fulfill the vision, while fewer and fewer resist change.

• What is the new behavior of step 7 Don't let up?

  People make wave after wave of changes until the vision is fulfilled

• What is the new behavior of step 8 Make change stick?

  New and winning behavior continues despite the pull of tradition, turnover of change leaders, etc.

• How works the method see-feel-change?

  1. Help people see: compelling, eye-caching, dramatic situations are created to help others visualize problems, solutions, or progress in solving complacency ,strategy
  
  2. Seeing something new hits the emotions: The visualizations provide useful ideas that hit people a deeper level than surface thinking. They evoke a visceral   response that reduces emotions that block change and enhances those that support it
  
  3. Emotionally charged ideas change behavior or reinforce changed behavior

• How works the method analysis-think-change?

  1. Give people analysis: information is gathered and analyzed, reports are written, and presentations are made about problems, solutions, or progress in solving urgency
  
  2. Data and analysis influence how we think: The information and analysis change people's thinking. Ideas inconsistent with the needed change are dropped or modified 
  
  3. New thoughts change behavior or reinforce changed behavior