The Development of Trust
4 important questions on The Development of Trust
What are the 5 stages of developing a trusted relationship?
- Engage
- Listen
- Frame
- Envision
- Commit
Which questions does envisioning entail?
- What are we really aiming for here?
- What will it look like when we get there?
- How will we know we are there?
How does one bring the five stages into practice?
- Engage: Uses language of interest and concern.
- Listen: Uses language of understanding and empathy.
- Frame: Uses language of perspective and candor.
- Envision: Uses language of possibility.
- Commit: Uses language of joint exploration.
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Which skills are needed for going through the 5 stages?
- Engaging requires the skill of being (credibly) noticed.
- Listening requires an ability to understand another human being.
- Framing requires creative insight and emotional courage.
- Envisioning requires a spirit of colaboration and creativity.
- Commitment requires the ability to generate enthusiasm, and soemtimes the ability to manage down overenthusiasm.
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The question on the page originate from the summary of the following study material:
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