Read the summary and the most important questions on Training in Interpersonal Skills: Pearson New International Edition: TIPS for Managing People at Work | 9781292020693 | Stephen P. Robbins; Philip L. Hunsaker

• 1 Skills: an introduction

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• Behaviors of effective managers

  1. Controlling the organization's environment and its resources
  2. Organizing and coordinating
  3. Information handling
  4. Providing for growth
  5. Motivating employees and handling conflict
  6. Strategic problem solving

• Skills areas a manager should consist to be an effective manager

  1. Conceptual skills
  2. Human skills
  3. Technical skills
  4. Political skills

• Kolb experiential model

  - Concrete experience
  - Reflective observations
  - Formation of abstract concept and generalizations
  - Testing implications of concepts in new situations

• 2 Self-awareness: A point of Depature

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• How do you increase your self-awareness

  - Solicit feedback (honest feedback)
  - Reflection 
  - Write in a journal 
  - Keep a blog 
  - Self-performance appraisal
  - Self-assessment inventories

• What are the cognitive styles and how are they used ?

  1. E vs. I (Extrovert vs. Introvert)
  2. Perceiving Information
      2.1 S vs. N ( Sensing Preference vs. Intuition Preference)
  3. Making Judgments
     3.1 T vs. F (Thinking Preference vs. Feeling Preference)
  4. Structuring 
      4.1 J vs. P ( Judging Preference vs. Perceiving Preference)

• 3 Self-Management: Clarifying Values, Setting Goals and Planning

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• What are the strategies for effective goal setting?

  - Personalize 
  - Be SMART: Specific, Measurable, Attainable,Realistic and Time-bound 
  - Visualize
  - Develop a Support Group
  - Reward Small Wins
  - Continually Evaluate and Make Adjustments

• What are the requirements for self-management?

  - Clarifying and sharing your values 
  - Sharing your vision of the future
  - Setting SMART goals ( Specific, Measurable, Attainable, Realistic and Time-bound)
  - Rewarding Small Wins
  - Evaluating progress and making changes when necessary
  - Discussing environmental threats

• 4 Applying Emotional Intelligence

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• What are the four cognitive components of Emotional Intelligence?

  1)The capacity to perceive emotion 2)To integrate emotion in thought
  3)To understand emotions
  4)To manage emotions effectively 

• What are the fundamental skills of EI?

  - Self- Awareness
  

  • Emotional self-awareness
    
  • Accurate self-assement
  • Self-confidence

  - Self-Management
  

  • Emotional self-control
    
  • Trustworthiness
  • Conscientiousness
  • Adaptability
  • Optimism
  • Achievement-orientation
  • Initiative

  - Social Awareness
  

  • Empathy
  • Organization awareness
  • Service orientation

  - Relationship Management
  

  • Development of other
  • Inspirational leadership
  • Influence
  • Communication
  • Change catalyst
  • Conflict management
  • Bond building
  • Teamwork and collaboration    
    

• What can you do to apply EI?

  1)Be self-aware and act congruently
  2)Share your feelings in a straightforward and composed manner
  3)Treat other with compassion, sensitivity, and kindness
  4)Altering your actions based on the potention reactions of others
  5)Be open to the opinions and ideas of others
  6)Build and mend relationships
  7)Do what it takes to bring about necessary changes
  8)Decisively confront problem employees
  9)Maintaining a balance between personal life and work