Read the summary and the most important questions on When good conflict gets better and bad conflicts becomes worse: the role of social capital in the conflict - innovation relationship

• 1 Introduction

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• What is task conflict?

  Disagreements between functional departments about ideas and opinions pertaining to a particular task and thus captures contrasting perspectives about specific issues.

• What is relationship conflict?

  Personality clashes between people in different departments and is characterized by negative feelings such as tension, annoyance, frustration, and irritation.

• What is organizational innovation?

  The extent to which a firm’s strategic posture is directed toward the development of new products and services or entry in new markets.

• Why does task conflict play a positive role for innovation?

  Because it stimulates original and divergent viewpoints.

• Why does relationship conflict play a negative role for innovation?

  Because it harms innovation because the associated negative emotions distract attention from high-quality knowledge exchanges and decision making.

• Where does social capital consist of?

  1. Social interaction
  2. Trust

• What is social interaction?

  The strength of the social relationships between exchange partners. 

• 2 Conceptual Development

• 2.1 Nature of cross-functional conflict

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• In which 2 ways is conflict multidimensional in nature?

  1. Task conflict is content-driven and arises because of differences in viewpoints about particular tasks.
     
  2. Relationship conflict is person-driven and arises when there are incompatibilities between different personalities, prompting negative feelings such as tension and frustration.

• 2.2 Nature of cross-functional social capital

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• Between which 2 dimensions of social capital is distinguished?

  1. The structural dimension
  2. The relational dimension

• Where does the structural dimension of social capital refer to?

  It reflects the overall pattern of connections between exchange partners, such as network configurations and the extent to which network ties are formal or informal.