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Processes, Organizations, and Information Systems

Q: Q6: What Are the Challenges of Implementing and Upgrading Enterprise Information Systems?:

Collaborative Management •No single manager in charge •Committees and steering groups Requirements Gap •Licensed products never perfect fit •Features and functions of complex products like CRM or ERP not easy to identify •Change to adapt to new application, or change application Transition Problems •Careful planning and substantial training Employee Resistance •Change requires effort and it engenders fear •Senior level management needs to communicate need for change to organization, and must re-iterate •Key users trained ahead of time to create positive buzz about new system •Video demonstrations of employees successfully using new system •Give extra inducements to change

5 important questions on Processes, Organizations, and Information Systems

Q1 – What Are the Basic Types of Information Systems?

Structured vs Dynamic

Customer returns, order entry vs Collaboration, social networking

Q2-What Are the Problems of Functional Systems?

Lack of timely information or data

Q3-What is the Business Process Reengineering (BPR)?:
Business Processes Cut across Functional Lines

The fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical measures of performance such as cost, quality, service, and speed

Breakthrough innovation focused on customer needs..
Before paving the cow-path, straighten it! (Before you automate, redesign!).
Aim huge performance improvements. .
IT is not just a supporting tool, but an enabler of new solutions and processes.

What is the CLV? (Customer lifetime value)

Revenue or profit of a customer when he/she continues to purchase the products from the same company throughout his/her life.

Q6: What Are the Challenges of Implementing and Upgrading Enterprise Information Systems?:

Collaborative Management
•No single manager in charge
•Committees and steering groups

Requirements Gap
•Licensed products never perfect fit
•Features and functions of complex products like CRM or ERP not easy to identify
•Change to adapt to new application, or change application

Transition Problems
•Careful planning and substantial training

Employee Resistance
•Change requires effort and it engenders fear
•Senior level management needs to communicate need for change to organization, and must re-iterate
•Key users trained ahead of time to create positive buzz about new system
•Video demonstrations of employees successfully using new system
•Give extra inducements to change